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contact@the-taylor.co.uk +44 1484 643 689

FREE SHIPPING TO U.K MAINLAND ON ALL ORDERS OVER £75

Help + Info

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Frequent questions

Get fast answers to most of your questions. Click on a topic to find information on that subject.

Our Details

The Taylor
Armitage House
2 Dowker Street
Huddersfield
HD3 4JB

Telephone: 01484 643 689

VAT Number: 299829910

orders

All prices are quoted and charged in Great Britain Pounds Sterling (GBP).
The prices include the 20% UK VAT (Value Added Tax).

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, charged, processed and despatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:

  •  If the product you ordered is out of stock.
  • We are unable to authorise your payment.
  • If it is identified that there is a product description or pricing error.
  • If customers do not reach any order criteria outlined in the Terms & Conditions.
  • If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

Should there be an issue with your order, one of our Customer Service team will contact you either by phone or email. If we have issues authorising payment, we will contact you via phone or email.

Contract Cancellation

If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within 14 working days of receiving your parcel. Please inform us via email at contact@the-taylor.co.uk. You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back, we will issue a full refund via your original method of payment.

 

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.
Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.

This does not affect your statutory rights.

Returns Policy
What is your returns policy?

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.

Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.

We will inspect the returned item and will notify you of your refund or replacement via email. We try to process returns as soon as possible once they have reached our Warehouse.

We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact you via phone or email.

Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and will be returned to you. This also applies if an item has not been packaged properly and has been damaged in transit back to us.

If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within 14 working days of receiving your parcel. Please inform us via email at contact@the-taylor.co.uk. You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back we will issue a full refund via your original method of payment.

We advise you to use an insured and traceable service to return your goods to us. Postage charges for returned products are the full responsibility of the purchaser, and are non-refundable by The Taylor. Neither can we accept responsibility for packages that never reach us.

 

Once an order has been despatched from our warehouse, we cannot cancel it, stop it or delay the delivery, nor change the delivery address.

Damaged or Faulty Items

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 8 working days of receiving the parcel. If an item is faulty or damaged, we will send a new article to you if available. If there is no replacement in stock, we will issue a refund for the damaged item.

How are refunds processed?

Refunds are credited back to your original source of payment. If you’ve paid via Visa or MasterCard it will be refunded to your or debit/credit card. If you have paid with Paypal credit, the funds will be credited to your Paypal wallet.

credit & payments
What are my payment options?

We accept Visa, Mastercard and Apple Pay all of which are powered by Stripe. We also accept Paypal.

How safe is it to order online?

We do not handle any credit card or payment information first-hand on our site. As our payments are processed through Stripe and Paypal, this means that the credit card data entered into your payment form is never sent to our server. Instead, the data is sent directly to Stripe and Paypal. We never touch the sensitive data.

gift certificate & registry
Gift Certificate Terms
  • In order to purchase a Gift Certificate, you will need to register an account with us through our Website.
    Gift Certificates ordered through our The Taylor will be delivered automatically by electronic means to the email address you specify at the time of order. Our Gift Certificates include unique numbers and configurable patterns.
  • Our Gift Certificates must be redeemed on our Website, as full or part payment of products from our Website. A Gift Certificate cannot be used to purchase a further Gift Certficate.
  • When ordering a Gift Certificate, you should ensure to enter the recipient’s email address correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Certificate.
  • Site offers and promotions (including gifts with purchase and discounts) do not apply when purchasing gift vouchers.
  • You can check the balance of the Gift Certificate by logging into your account (please note, this only applies if you register for an account).
  • All Gift Certificates are dated and expire 12 months from the date of issue.
  • Gift Certificates cannot be exchanged for cash.
  • Gift Certificates may only be redeemed against products purchased in the same currency as the Gift Certificate.
  • Where Products purchased online with a Gift Certificate are returned, monies owing will be refunded by a Gift Certificate.
  • We are not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.
Deliveries

Before you finalise and submit your order please ensure the delivery address is correct including the postcode.

Please also check your order confirmation as we will have to charge an additional fee should the parcel be despatched with an incorrect address on.

Direct Despatch

Certain items are delivered directly to you from the supplier and can take up to 7 days for delivery from the time of despatch.

Important information:

  • We ship out items as soon as possible, however this will not always be the same day as your order. In general, please allow 1-3 days business days to allow for your item to be despatched.
  • Only Monday to Friday are classed as working days
  • You can request during the order process that your parcel is left with a neighbour or in a safe place.
  • If you contact us to say that you have not received your order, we may ask you to check around your house/garden and with your neighbour as your parcel may have been left in a safe place or with a neighbour.
  • Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 8 working days of receiving the parcel.
other questions

We will update this section with the most commonly asked questions.

Take advantage on free shipping on orders over £75